When ordering through the website, it asks for your threshold and frame size on the door. Does not make it clear what size threshold fits the framing that is in the field. If you have a 2x6 base plate on your framing, you need to upsize your threshold to a 1x8 to give yourself enough clearance on the outside of the door for your exterior veneer to finish against it. Was asked to send pictures in to technical and did not hear back. Also, when installing the door paint chipped off very easily. Having to find a way to repaint almost the whole entire door now due to three small chipping areas.
Shipping team was absolutely amazing. Great communication and very personable.
