Return Policy

  •  Returns eligible within 15 days of product delivery and prior to installation or attempt to install. 
  • Product must be packaged in original condition to be eligible for a return. If package is unusable, please contact us before a return. 
  • Delivery fees are non-refundable. 20% restocking fee will be charged for all returns.
  • If paid by credit card, a 2.5% processing fee will be charged for all returns.  
  • Custom orders are not refundable
  • Refunds will be issued under the same payment method used for the original purchase. 
  • For exchanges, products must be shipped to us before Black Diamond Iron Doors will exchange a product. 
  • Any questions on returns or exchanges, please contact us